James has helped clients turn-around IT departments by reducing costs, improving service, reliability, security, and customer relations through a meticulous application of IT Service Management best practices, problem management and standardization. Individual examples include improving staff efficiency by 50% and reducing support incidents typically by 70% and in one case, by an astounding 97%. He has accumulated experience in several industries including E-Commerce, Manufacturing, Warehousing, Logistics, Military Aviation, Energy and Retail. He possesses a broad range of skills in relational databases, operating systems, enterprise applications, electronic commerce and business processes. His clients have been so impressed with his talent that he has been invited back to extend every consulting engagement he has begun, in one instance extending to two years what began as a one-week engagement.